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FAQs

Custom Orders

How do I place a custom order?


We currently take custom orders through Instagram message (DM) or through our email: hello@bloomassembly.com Please include in the subject: Custom Order. Please provide details such as: applicable inspiration images, budget (our custom orders start at $100 plus tax), and requested colour palette.




What payment methods do you accept for custom orders?


Interac e-transfer, credit card (3% processing fee will be added for credit card payments)





Shipping

Where do you ship?


We ship across Canada




What is the shipping fee?


Greater Vancouver Shipping is $15 plus tax Canada Wide Shipping is $25 plus tax




What is the delivery timeline?


Greater Vancouver Shipping is 4-6 business days Canada Wide Shipping is is 7-10 business days




How is my order packaged so it does not arrive damaged?


We packaged orders in strong shipping boxes with lots of cushion to ensure it arrives in great condition.




Will I be charged duties, taxes and any other fees?


Charges include the price of the item, shipping (if applicable), PST & GST.





Local Pickup

When will my order be ready for pickup?


5-7 business days




How do I pick up my order?


We will send you an email with detailed pickup instructions when your order is ready.




Where is the pickup location?


898 Carnarvon Street, New Westminster, BC





Product Care

How do I take care of my order?


We recommend keeping our everlasting florals in a cool, dry place in your home. Keep them away from moisture and direct sunlight as colour transfer may occur.





My Order

How can I track my order?


Once your order is shipped you will receive an automatic email from Canada Post with your tracking number. If you selected local pickup, you will receive an email with detailed pickup instructions once your order is ready.





Returns & Exchanges

What’s your return and exchange policy?


All sales are final. No refunds or exchanges.





Payment Options

What payment methods do you accept on online shop?


Paypal, Stripe





Weddings

How do I inquire about wedding flowers?


Complete our 'Wedding Inquiry Form' under the Weddings tab on our website.

To inquire about dried & preserved wedding flowers, email us at hello@bloomassembly.com Please include in the subject: Everlasting Wedding Order.




What is the minimum spend required for full service weddings?


Our minimum spend for full service weddings with fresh flowers is $4,500 plus tax.




Are dried & preserved flowers an option for weddings?


Yes! Send us an email to hello@bloomassembly.com. Please include in the subject: Everlasting Wedding Order.




How early should I reach out to book Bloom Assembly for wedding flowers?


Ideally, 1 year in advance. We choose a limited amount of weddings per season. This aligns with our mission of providing quality over quantity so we can focus on every detail and deliver our very best work.




Do you offer a la carte for weddings?


Yes, we offer everlasting (dried and preserved real flowers) wedding florals. Visit our A La Carte Weddings tab on our website to purchase. If you are interested in a custom order send us an email to hello@bloomassembly.com. Please include in the subject: Everlasting Wedding Order.





Events

I am looking for flowers for an event, how do I reach out?


Send us a email to hello@bloomassembly.com. Please include in the subject: Event Flowers. Please provide some basic details such as: date, location, budget, and any applicable inspiration images.





Installations

What is an installation?


An installation is a special type of arrangement that is typically custom made for a specific space. Installations can be secured to a wall, hung from the ceiling, or arranged on the ground. These types of pieces are typically chosen for an area in need of a statement piece. Large scale installations require onsite set up.




How do I inquire about an installation for my retail space, home, workspace etc.?


Send us an email to hello@bloomassembly.com. Please include in the subject: Flower Installation. Please provide details such as: photos & dimensions of the area, applicable inspiration images, budget, requested colour palette.